IT Manager

Location: US-NY-Calverton
Shift: Other
Emp. Status: Full Time - Regular
FLSA: Exempt
Union Status: Non Union

As the IT Manager, you must be highly organized with strong analytical and problem-solving skills. You will plan and coordinate IT initiatives through the effective management of the internal IT team and external IT resources. This includes building and supporting a strong service oriented team that effectively collaborates across offices and other service teams. Drive motivation by coaching and development of the team members, with continuous improvement and service satisfaction
Essential Functions:
  • Proactive and reactive technical support of physical (Lenovo/IBM) and virtual (VMWare & XenServer) servers and server applications
  • Maintain and manage data backup and data security systems (Cisco Umbrella, EMC Networker, Varonis, Forcepoint)
  • Manage and Maintain SAN environment (EMC VNX Storage Area Network)
  • Assist with disaster recovery and business continuity planning and testing
  • Manage and maintain existing Citrix and thin client infrastructure
  • Provide various end-user support via phone, email and onsite visits
  • Perform upgrade and maintenance work during designated maintenance windows
  • Document systems, modifications and changes in Microsoft Visio and task management systems

Job Requirements:
  • Bachelor's degree in computer science, IT, engineering or equivalent
  • 4+ years of technical support experience, ideally in a professional service, location based, environment
  • 5+ years of building and leading effective teams in a management position
  • Strong service orientation and the ability to build and maintain a customer focused support culture
  • The ability to support large user populations and deployment of various user facing desktop application and platforms
  • Outstanding organizational and interpersonal skills; highly developed verbal and written communication
  • Strong problem-solving skills and the tolerance for ambiguity.

Required Technical Skills / Experience:
  • Prior management of an IT Help Desk team or IT Department Staff
  • Must have basic knowledge and experience with current data center technologies, such as: Windows Server 2012+, Active Directory, DHCP, DNS, system and network design and security, backup and recovery and system monitoring
  • Experience with the following is highly recommended: Microsoft Exchange 2013+, Office 365, VMWare ESXi 6+, Citrix XenApp v.7.6+, Microsoft SQL 2014+, Cisco Unified Communication Manager, WebEx and related video technologies.



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